A prominent telecommunication player with a vast presence across Western Europe, sought to optimize its device protection offering to improve profitability and customer experience.

Challenge:

With rising customer acquisition costs and narrowing margins on device sales, profitability was under pressure. The retailer’s previous insurance offering faced challenges, including low attachment rates driven by complex pricing structures and slow claims processing.

Solution:

By integrating our device protection platform across their entire retail network, it streamlined the customer experience with dynamic pricing and the ability to activate coverage instantly at the point of sale.

Impact:

• Significantly increased the attachment rate of protection plans.

• Improved customer satisfaction scores through a smoother, faster process.

• Generated substantial additional revenue from the protection plan offerings.

• Achieved a marked reduction in claims processing time, leading to more efficient operations.